Strategic Customer Success Manager

Dear Employ Hiring Team,

I’m writing this cover letter to express my interest in the Strategic Customer Success Manager role at Employ. With over four years of experience leading both product and customer success for two HRTech SaaS platforms, I’ve been immersed in the very challenges and opportunities your team is tackling. From driving adoption strategies to building scalable customer success frameworks, I’ve seen firsthand how thoughtful engagement can turn customers into advocates.

What drew me to this opportunity isn’t just the role, but the company. A friend of mine, Ben Younce, speaks highly of Employ’s people-first culture and product vision. The opportunity to contribute to a company delivering real impact in the HRTech space while also investing in forward-thinking AI companion tools, aligns perfectly with both my experience and career goals.

In my previous roles, I’ve served as a strategic partner to a wide range of customers, guiding onboarding, deepening adoption through data-backed insights, and working cross-functionally to surface product improvements. I’m energized by the idea of joining a team where driving customer value is core to the mission.

Thank you for considering my application. I’d love the opportunity to bring my passion for HRTech, my customer-first mindset, and my strategic experience to the Employ team.

Best regards,

Jeff Ringgenberg